Return & Refund Policy

At Frame Cafe, each artwork is individually hand-finished and custom framed to order. This level of craftsmanship means that every piece is unique and created specifically for you. For that reason, returns and cancellations are limited, but your satisfaction remains central to our commitment as a fine art provider.

1. Bespoke Artworks

• All artworks are made to order and individually hand-embellished, making each piece bespoke.

• Once production has begun, orders cannot be cancelled or modified.

2. Eligibility for Returns

• Because every artwork is custom-finished, we cannot accept returns or offer refunds for changes of mind, size selection, or aesthetic preference.

• Returns are only accepted in the event of damage in transit or manufacturing defect.

3. Damaged or Defective Artworks

• If your artwork arrives damaged, please notify us within 7 days of receipt.

• We may request photographs to assess the issue.

• Depending on circumstances, we will offer a replacement, repair, or refund. Replacements are shipped at no additional cost.

4. Resolution Process

• Once we receive your claim and supporting evidence, our team will review promptly.

• Refunds, if issued, will be processed via the original payment method.

• Replacements will be dispatched as quickly as possible.

5. Contact Us

For any concerns regarding your order, please contact us at customercare@framecafe.co.uk. We are here to ensure your acquisition of fine art is both seamless and satisfying.

6. Legal Compliance

This policy is compliant with applicable consumer protection laws in the United Kingdom and European Union. We reserve the right to update or modify this policy at any time.

7. Company Details

Frame Cafe is operated by:

Registered Company Name: Apex Art Ltd.
Company No: 709287
Registered Address: Unit 4, The Mill Yard, Sixmilebridge, Co. Clare, V95 W620, Ireland