Privacy Policy

At Frame Café, we respect your privacy and are committed to protecting the personal information of every collector who visits our website or acquires an artwork from us. This Privacy Policy explains how we collect, use, and safeguard your information.

Personal Information We Collect

When you visit www.framecafe.co.uk (the “Site”), we may collect the following information:

  • Device Information – such as your browser type, IP address, time zone, cookies, and browsing activity on our Site.

  • Order Information – such as your name, billing and shipping addresses, payment details, email address, and phone number when you place an order.

Together, this is referred to as “Personal Information.”

How We Collect Your Data

You provide most of the information we collect directly by:

  • Registering an account or placing an order for an artwork or service.

  • Completing a survey, testimonial, or feedback form.

  • Communicating with us by email or phone.

We also collect Device Information through cookies, log files, pixels, and similar technologies to improve your browsing experience.

How We Use Your Personal Information

We use your information to:

  • Fulfil your order (processing payments, arranging secure delivery, and issuing invoices and Certificates of Authenticity).

  • Communicate with you about your order or enquiries.

  • Protect against fraud and misuse by monitoring activity on our Site.

  • Share updates and offers relating to Frame Café artworks, when you have opted in.

Sharing Your Personal Information

We do not sell your personal information.

We may share data only with trusted third parties who help us provide our services — such as payment processors, couriers, or marketing platforms. These providers are bound by strict agreements to use your data solely on our behalf and never for their own purposes.

We may also disclose information if required to comply with legal obligations, such as responding to lawful requests by public authorities.

Your Data Protection Rights

Under data protection law, you have the right to:

  • Access – request copies of your personal data.

  • Rectification – correct incomplete or inaccurate information.

  • Erasure – request deletion of your data, under certain conditions.

  • Restriction – limit how we process your data, under certain conditions.

  • Object – to certain types of processing, including marketing.

  • Data Portability – request that your data be transferred to another organisation or to you.

If you wish to exercise any of these rights, please contact us at customercare@framecafe.co.uk. We will respond within one month.

Data Retention

We retain Order Information for as long as is necessary to fulfil the purpose for which it was collected and to comply with legal, tax, or regulatory requirements. You may request deletion of your data at any time (subject to statutory obligations).

Cookies & Tracking

Cookies help us improve your browsing experience. You can disable cookies via your browser settings, but some site features may not function properly.

We do not alter our data practices in response to “Do Not Track” signals.

Age of Use

Our Site is not directed at individuals under 18. If you are under 18, you must obtain consent from a parent or guardian before using our services.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Updates will always be posted on this page.

Contact Us

If you have questions, concerns, or complaints about how we handle your personal information, please contact us:

Email: customercare@framecafe.co.uk
Registered Company Name: Apex Art Ltd.
Company No: 709287
Registered Address: Unit 4, The Mill Yard, Sixmilebridge, Co. Clare, V95 W620, Ireland